20. March 2008 17:02
So, I set about to RMA my motherboard on Wedesday. To make a long story short, they gave me a UPS shipping lable and the transit times plus their RMA processing time put the round trip at something like 3 weeks for me. This is complete BS since by then my window to return/exchange the other parts will be gone. I shouldn't have to wait a month for something I bought to be made right. I called NewEgg's customer support to explain this to them, and lo and behold without the slightest bit of resistance they agree to overnight me a new one without making me wait on the whole RMA Process. I left them a strongly positive note at Reseller ratings and I should be in Quad Core Heaven Friday night or Saturday.
There's an important item to not here. A DOA Asus motherboard is not the fault of NewEgg, but I am more directly their customer than a customer of Asus. A company cannot directly pin their customer's satisfaction on the performance of their own vendors. A layer of indirection is needed.