Workstation Woes[1]

So, I set about to RMA my motherboard on Wedesday.  To make a long story short, they gave me a UPS shipping lable and the transit times plus their RMA processing time put the round trip at something like 3 weeks for me.  This is complete BS since by then my window to return/exchange the other parts will be gone.  I shouldn't have to wait a month for something I bought to be made right.  I called NewEgg's customer support to explain this to them, and lo and behold without the slightest bit of resistance they agree to overnight me a new one without making me wait on the whole RMA Process.  I left them a strongly positive note at Reseller ratings and I should be in Quad Core Heaven Friday night or Saturday.

There's an important item to not here.  A DOA Asus motherboard is not the fault of NewEgg, but I am more directly their customer than a customer of Asus.  A company cannot directly pin their customer's satisfaction on the performance of their own vendors.  A layer of indirection is needed.